We work in partnership with a locally based dedicated tele-lab to provide all our telephone resources. The tele-lab has a 25 seat capacity and therefore can handle all projects within a reasonably short fieldwork time. Typically tabular results are available within 3 days of end of fieldwork.
All interviewing is quality controlled at the highest levels. A supervisor is on-site at all times and calls are remotely monitored on a random basis. Each interviewer’s response rates are monitored by shift and each person is personally briefed on each individual project.
The overall fieldwork project is progressed by a senior field manager who reports directly to Fiona. This provides a seamless service to the client