Using Research to Understand the Customer Journey

Using Research to Understand the Customer Journey

(A version of this article first appeared in Business First magazine on 15th August 2023) In today's competitive business landscape, establishing a strong connection with customers is vital for success. Understanding the entire customer journey and experience has...

Food Hypersensitivity Research in Northern Ireland

Food Hypersensitivity Research in Northern Ireland

FN Research recently undertook a project on behalf of the Consumer Council, results of which were featured in a recent BBC NI article. When the Consumer Council commenced this research, there was no up-to-date or specific data on the prevalence of these conditions in...

Unleashing the Power of Insights: Numbers with Attitudes

Unleashing the Power of Insights: Numbers with Attitudes

In today's data-driven world, gathering and analysing information has become an integral part of decision-making processes in businesses across industries, but we need more, we need to create numbers with attitude. And that's where market research comes into play. In...

Do I Really Need Market Research? What Will It Tell Me?

Do I Really Need Market Research? What Will It Tell Me?

‘I am not sure if I really need market research.’ That is a statement we often hear in conversations with a new clients. Well, do you need to understand what your customers really want? Research provides insight into what your customer prefers, what and how they buy...

7 Ways Research Can Help Your Business

7 Ways Research Can Help Your Business

I am often asked ‘How can research help my business?’ There are many ways but here’s a few. 1. Finding the right customers - providing information and insight to help divide target/ current customers into distinct segments based on different parameters such as...

New Service – Real time, in-home product testing

New Service – Real time, in-home product testing

In conjunction with our existing online panel provider, we are excited to offer fast, flexible and cost-effective in-home product testing that allows the product to be used how and when it was intended, rather in an artificial central testing location. This method provides the most valuable insight and is a cost-effective way to evaluate your product.

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