Mystery Shops


We help our clients spot opportunities for improvement by giving feedback on how the company is perceived from a customer’s perspective.

Companies that use mystery shopping in the right way can increase their sales, satisfied customers, satisfied employees and profit. Collect information about the behaviours, needs, and opinions using surveys.

Mystery shoppers purchase items, eat at restaurants, make inquiries or return items.

Mystery shoppers are hired to assess a business and its employees from the customer experience perspective.

The value of mystery shops for your business

FN Research Mystery Shops

  • If you are greeted, how long it took, by whom, and was the greeting friendly and or helpful?
  • Type of products shown to you and the sales pitch you were given including whether there were any additional items suggested for you to purchase.
  • If you were invited to return or offered sign-up for mailing lists, credit accounts, etc.
  • How fast you received service and if the service was satisfactory.

FN Research Mystery Shops Process


We can organise mystery shoppers for all types of businesses and services.  They can be by telephone to a call centre or face-to-face.

We have a dedicated team of individual from different areas, ages and socio-economic backgrounds that focus on this service.

FN Research expertly delivers high-quality mystery shops for a range of clients across many sectors in Northern Ireland.

Some of our Quantitative Research Clients

Get in touch to discuss your Mystery Shop project